Frequently Asked Questions
The following is a collection of questions that GCAT STONE Design receives on a regular basis.
A. HOW TO ORDER & THE PROCESS?
- Decide on a Product style (mantelpiece, kitchen hood or Etc)
The first step in ordering a product such as a mantelpiece for your project will be to determine which style is most appropriate. This may be determined by simply choosing a style from our gallery that appeals to you aesthetically or there may be certain prevailing design conditions, such as a specific architectural style or site parameters, which must be respected. We encourage you to call us to discuss your project regardless of what stage in the decision making process you are. With a few simple questions, our knowledgeable staff can quickly determine your project requirements in order to develop a proposal for you.
- Receive a complementary quotation
Once we have determined which style is best for your project, we will put together a comprehensive quotation including all costs to manufacture and ship your project directly to your jobsite. We can also provide you with an installation quotation if you wish.
- Accept quotation
Once you are satisfied with all the details of your quotation, you can choose to accept our quotation and submit your deposit in order to schedule production of your project. Note that none of our design/sales team members are paid on commission. We are here to give you the information you require to make the best decision possible.
- Shop drawing generation and approval
Once your deposit is received, your project is scheduled for manufacturing pending shop drawing approval. GCATSTONE DESIGN Team will create and submit shop drawings of your mantel/Floor for your approval. Once we receive your drawing approval, our artisans will begin manufacturing your project. If your project requires custom Carving, our Carving team will submit photography of the Carving pieces to you for your approval prior to final manufacturing.
- Product manufacturing
Your project is now manufactured according to the drawings you have approved and the stone type you have chosen. Finishing and polishing time of final product will vary according to the type of stone chosen.
3. DELIVERY & INSTALLATION
- Delivery is scheduled
Once your project manufacturing is completed, you will be notified and all specifics concerning delivery will be addressed. We will require final payment and delivery information at this time in order to schedule crating and shipping. GCAT STONE Design has been shipping our products fully insured across North America and Europe for over a decade. GCAT STONR DESIGN years of shipping experience allows us to boast an impeccable delivery record.
- Project Installation
Our commitment to you goes beyond the shipping of your project. Our products have been developed for a trouble-free installation by any competent stonemason. Technical assistance is just a phone call away if you will be managing your own installation.
- Installer Referral Service
We can refer you to an experienced installer for that extra peace of mind. Our referral service will put you in touch with a professional stone installer that has installed literally dozens of GCAT STONE DESIGN Projects. Our Clients are describing our referred installers as artists in their own right.
B. WHY NATURAL STONE?
Marble fireplace mantles have been the heart of privileged households for hundreds of years. Although somewhat more expensive than a wooden fireplace surround, a marble fireplace will last forever. A marble fireplace from Gcat stone will decorate the whole room and actually increase the value of your entire property.
Because Marble is a natural stone, it will last for many years and will not deteriorate as like a wooden mantle or surround. Very strong and durable and most of all elegantly appealing. A marble fireplace will actually increase in value as it gets older and not depreciate.
Gcat Stone offers marble fireplace surrounds that all hand carved by our master craftsman and are designed by our very own artists. Artistic designs can be incorporated in all our fireplaces; our only limit is your imagination. Many different colors of marble can be chosen to fit perfectly into your existing decor. Easy installation, our marble fireplaces are shipped to you in separate pieces to reduce shipping cost and or damage. Our surrounds are very easily assembled, and most often a contractor is not required to install your marble surround.
Safety, because of the natural stone qualities, all our marble fireplace surrounds are naturally resistant to heat and fire. Designed to fit in any area, we are one of the leading custom designers for marble fireplace surrounds so we can easily customize any fireplace surround to fit your exact dimensional requirements. Choosing a marble fireplace from Gcat stone is easy, just pick your style, size and color and we ship it to you
Because we specialize in custom marble fireplace designs its easy for us to alter any fireplace surround if you require a custom designed surround. Gcat stone have been custom designing and selling marble fireplace surrounds for many years and we pride ourselves as being one of the leading online retailers for custom designed marble fireplace surrounds.
C. DO YOU DESIGN AND CARVE EVERYTHING YOURSELF?
GCAT STONE DESIGN prides itself on being the originators of all of our designs. The inspiration for many of our designs can be traced back to various historical resources. We travel to Europe several times per year to research new standard designs and to acquire reference material for your custom projects. We have studied and documented architectural stone detailing styles in Italy, France, Austria, Spain, Portugal, Holland and England. Our own craftsmen in our Carving studio do all Carvings of originals.
D. DO YOU DO CUSTOM WORK?
GCAT STONE does a complete range of custom work from small ornamental pieces to complete residential and commercial interiors. The fact that we design and sculpt all of our own pieces in our studios means that we can help you to develop your custom design or sculpt directly from your own finished design drawings. Please give us a call to review your project and allow us to submit a complimentary quotation for your review.
All of our products start off as a conceptual sketch by Our designers in our design studio. For custom projects, GCAT STONE also works with design professionals and homeowners who have complete design concepts. Alternatively, we can assist in further developing your initial design concepts.
Once the overall concept has been developed, a preliminary AutoCAD drawing or 3D Drawings is done to produce accurate dimensions and tolerances for approval.
With accurate dimensions, Carving can commence. It may be in the form of a natural limestone, Marble or any other natural stones.
E. HOW DO YOU SHIP YOUR PRODUCTS?
All GCAT STONE products are shipped fully insured and in pieces regardless of where it goes. The pieces are packaged into wood crates lined with Styrofoam, which are palletized for shipping. Deliveries within North America are shipped by ground via transport trucks, and typically arrive with a power tailgate.The driver will lower the pallet(s) onto your driveway if accessible.
Products destined outside of North America is trucked to a port and shipped via container freighter. Typically, European- and Asian-bound products are quoted F.O.B. to your country’s port.
F. CAN I GET A SAMPLE OF YOUR MATERIAL?
- A sample kit can be requested via phone, fax or on our website.
The kits themselves are free, however, we ask that the requester pay the shipping costs. We can ship the kit using any of the major courier companies (i.e. UPS, FedEx, Purolator, etc.).
If the requester has an account with a specific courier company, we can ship the kit to you using your account. If the requester does not have an account, we can ship the kit out on a credit card.We accept all major credit cards.
Kits are sent out on a three-day standard service unless otherwise specified. Shipping costs for sample kits are refundable upon purchase of any GCAT STONE Products.
G. WHAT IS YOUR LEAD-TIME?
- Lead times for standard stock product is typically range from 1-2 weeks from the date a deposit is received.
- Lead times for hand-carved or custom items are evaluated on a project-by-project basis. They can range from 12 weeks or more.
We have shipped custom orders in as little as two weeks. There may be several projects that are ahead of their construction schedule. We will check with our manufacturing department to accommodate any rush if possible. Please give us a call.
H. HOW DO YOU HANDLE THE INSTALLATION?
Our commitment to you goes beyond the shipping of your project. Our products have been developed for a trouble-free installation by any competent stonemason. Technical assistance is just a phone call away if you will be managing your own installation. Installer Referral Service We can refer you to an experienced installer for that extra peace of mind. Our referral service will put you in touch with a professional stone installer that has installed literally dozens of GCAT STONE projects. Our Clients are describing our referred installers as artists in their own right.
Installer Referral Service We can refer you to an experienced installer for that extra peace of mind. Our referral service will put you in touch with a professional stone installer that has installed literally dozens of GCAT STONE projects. Our Clients are describing our referred installers as artists in their own right.
I. DO YOU HAVE MORE STONE OPTIONS, OTHER THAN YOUR SAMPLE KIT?
Yes, we also carve custom design from different marbles or limestones in large variety of color and texture. Please contact us, with your special request.
Hopefully some of your questions was addressed here and If not please feel free to call us with any other questions you may have.